MBA 687: Employee Engagement Surveys

MBA 687: Employee Engagement Surveys
Response Rate
The survey response rate is the first indication of the level of employee engagement
in any organization. Of the 140 employees invited to take the survey, 40 responded,
which is a response rate of 28.5%. As a rule, rates higher than 50% are best, while
rates lower than 40% may indicate trust problems within the organization, lack of
faith in leadership, and employees’ reluctance to engage in improvement efforts
until leadership demonstrates a clear commitment to change.
Company Data

1. Years of service with this organization
   Less than 1 52.5% of respondents
   1–2 27.5% of respondents
   3–5 15% of respondents
   6–10 2.5% of respondents
   11–15 0
   16+ 0
   Prefer not to answer 2.5% of respondents
2. My race/ethnic identification
   African American or Black 60% of respondents
   Hispanic or Latino/a/x 12.5% of respondents
   Anglo American or White 12.5% of respondents
   Asian 5% of respondents
   American Indian or Pacific Islander 0
   Multiracial or Other 7.5% of respondents
   Prefer not to answer 2.5% of respondents
3. I am currently in a supervisory role
   Yes 7.5% of respondents
   No 90% of respondents
   Prefer not to answer 2.5% of respondents
4. I received a merit increase during the past two years
   Yes 7.5% of respondents
   No 90% of respondents
   Prefer not to answer 2.5% of respondents
5. I received a promotion during the past two years
   Yes 7.5% of respondents
   No 90% of respondents
   Prefer not to answer 2.5% of respondents
6. I plan to be working for this organization in one year
   Yes 60% of respondents
   No 12.5% of respondents
   Prefer not to answer 27.5% of respondents
   Employee Engagement Questions
   Professional Development:

• In the last six months, my manager has talked to me about my progress, and
  we developed goals to help me grow.
  o 36% agreement
• I am satisfied with the on-the-job training I have received.
  o 27% agreement
• There is adequate cross-training in my department.
  o 36% agreement
  Company Vision, Values, and Mission:
• I am familiar with the company’s vision and values.
  o 26% agreement
• I have a clear understanding of the organization’s direction.
  o 36% agreement
• The organization is changing for the better.
  o 26% agreement
  Teamwork or Workgroup:
• I receive the support I need from employees in my workgroup to do my job
  effectively.
  o 89% agreement
• My coworkers make me feel that I am part of the team.
  o 78% agreement
• I trust my coworkers.
  o 83% agreement
• My workgroup cooperates to get the job done.
  o 73% agreement
  Senior Leader/Middle Manager:
• Senior leaders focus on creating a positive team atmosphere.
  o 36% agreement
• Senior leaders are open, honest, and transparent.
  o 36% agreement
• Senior leaders encourage and empower me to take initiative and suggest
  improvements.
  o 26% agreement
• My middle manager is open, honest, and transparent.
  o 70% agreement
  Culture:
• This company is a team-oriented organization.
  o 36% agreement
• This company challenges the status quo and seeks continuous improvement.
  o 18% agreement
• Employees have a strong sense of personal responsibility for the
  performance of their department and the performance of the company.
  o 80% agreement
• Overall, people care about my well-being at work.
  o 34% agreement
  Work Environment:
• I see the connection between the work I do and the benefits received by
  customers.
  o 65% agreement
• I have enough authority to make the decisions I need to make.
  o 36% agreement
  Communications:
• I usually hear about important changes through management communication
  rather than rumors.
  o 36% agreement
• In my workgroup or team, my opinions count.
  o 72% agreement
  Diversity:
• The company tries to promote a work environment free from discrimination
  and harassment.
  o 41% agreement
• The environment at the company is supportive of the expression of different
  opinions, styles, and perceptions.
  o 18% agreement
• I am satisfied with the company’s efforts to support and encourage
  differences.
  o 34% agreement
  Productivity:
• The technology, tools, and resources I have access to allow me to be as
  productive as possible.
  o 83% agreement
• Staffing levels have kept up with the increasing customer base, workload, and
  infrastructure.
  o 26% agreement
• Deadlines set by senior management are realistic.
  o 18% agreement
• I am given the opportunity to do my best work.
  o 26% agreement
  Performance Management:
• I have a clear understanding of work expectations.
  o 60% agreement
• My performance has a significant and direct impact on my pay.
  o 26% agreement