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Operations, Strategic Management and Personal Development

The three tasks shown below constitute 90% of the overall mark (see Marking Scheme). 10% of the
overall marks for the assignment must be given to ‘Structure and Format’.
Assume the role of the Operations Manager for a company of your choice and, through working
with relevant managers, prepare a report, for your Chairman and CEO, on Operations and Strategic
Management effectiveness by addressing the following requirements:
Task 1
Explain and evaluate how operations management activities contribute to your organisation’s
business strategy and customer demands. Within your response you should:
 Explain the significance of the five performance objectives that underpin effective operations
management and analyse the operations functions of a selected two selected organisation.
 Assess the roles of staff and the different departments in your organisation when implementing
the business strategy.
 Select and evaluate SMART targets to use in monitoring progress of staff within the new
 Construct and present the importance of personal development plans which cover:
 Assessment of own skills and competencies
 Identification of personal development needs
 The importance of individual time management skills and ability to work with others
 Evaluate and summarise key findings of the benefits of self-managed learning to individuals and
their organisations.
Strategic Management: LO 3; Personal Development: LO1, LO 2, LO3; Operations Management: LO 1
Task 2
Explain and evaluate:
 The quality of systems and operations in two selected organisations and identify possible
improvements that may be made.
 The role of organisational values (mission, vision, goals and competencies in strategy
formulation and:
 The factors to be considered when deciding strategic planning and the monitoring of that
plan’s effectiveness and for a given organisation.
 Carry out an environmental audit of a selected organisation and evaluate its strategic position,
using PESTEL and 5 Forces analyses.
 Use stakeholder analysis to identify stakeholder needs and the impact this has on the strategic
position for the organisation.
Task 3
Explain and evaluate the contribution of information systems to procurement and supply chain
efficiency in chosen organisations. Within your response, you should cover the advantages of eprocurement
and IT systems for supply chain efficiency using a minimum of two other organisations
for examples, as appropriate.
Operations Management: LO 3
Assignment Word Count
Task 1 Presentation with notes and of 20 slides maximum
Task 2 1500 words maximum
Task 3 1000 words maximum
Structure and Format
 Relevance to the tasks,
professional tone and format
of response (2 marks).
Harvard Referencing (8 marks)
 In-text citation
 Bibliography, listed correctly
and correlates to references
 Accurate, correctly-formatted
 Integration of: supporting
concepts, frameworks, critical
Marks Criteria
70-100  The answer submitted has an outstanding result with negligible amount of mistakes.
 The answer shows an appreciative level of knowledge and clear understanding of related models,
theories and frameworks. Analytical techniques used show the wide area of knowledge the learner
 The ability to apply and contextualise the models, theories and frameworks is clearly recognisable.
 The analysis and the use of research data, as well as the ability to use the data to reach acceptable
and accurate conclusions, is exceptional.
 Answers show independent thought and clarity of the learner has led to an overall focused and
evaluative answer.
 The answer has followed proper Harvard referencing.

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