Organizational Diversity Policies and Practice

Write a 3–5 page executive summary that examines an organization’s diversity policies and practices.

Becoming a nursing leader requires a good deal of thought, consideration, and evaluation of the qualities you believe are essential for a nurse to effectively lead in the delivery of health care.

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Multiculturalism and Diversity
Multiculturalism and diversity are significant factors in U.S. society, impacting all organizations; but in health care, the impact has significant consequences that can be seen in quality of care and patient outcomes. Due to constantly changing demographics, nursing leaders must remain vigilant when monitoring the impact of multiculturalism and diversity within their organizations and the communities served by the organizations. The multiple stakeholders affected by a multicultural and diverse workforce include patients, families, communities, system partnerships, et cetera. Nursing leaders must incorporate approaches that are inclusive and respectful of all stakeholders in the health care workforce, patient population, and the larger community that is served by the organization.

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Questions to Consider
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the health care community.

What do you see as the most significant components of a health care organization for promoting cultural awareness, diversity in the workforce, and positive patient outcomes?
How do you think nursing leaders can promote those components?
What are health care organizations in the community doing to meet the needs of the various cultures in the area?
Does the nursing workforce in the community reflect those cultures?
What cultural competence education has been provided to staff?
What education is needed?
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Suggested Resources
The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.

Capella Multimedia
Click the link provided below to view the following multimedia piece:

Riverbend City: Cultural Competence Mission | Transcript.
Library Resources
The following e-books or articles from the Capella University Library are linked directly in this course:

Banister, G., & Winfrey, M. E. (2012). Enhancing diversity in nursing: A partnership approach. The Journal of Nursing Administration, 42(3), 176–181.
Degazon, C. E., & Mancha, C. (2012). Changing the face of nursing: Reducing ethnic and racial disparities in health. Family & community health, 35(1), 5–14.
Schaffer, M. A., Sandau, K. E., & Diedrick, L. (2013). Evidence–based practice models for organizational change: Overview and practical applications. Journal of Advanced Nursing, 69(5), 1197–1209.
Wong, C. A., Cummings, G. G., & Ducharme, L. (2013). The relationship between nursing leadership and patient outcomes: A systematic review update. Journal of Nursing Management, 21(5), 709–724.
Suominen, T., Härkönen, E., Rankinen, S., Kuokkanen, L., Kukkurainen, M., & Doran, D. (2011). Perceived organizational change and its connection to the work-related empowerment. Nordic Journal of Nursing Research and Clinical Studies, 31(1), 4–9.
Rao, A. (2012). The contemporary construction of nurse empowerment. Journal of Nursing Scholarship, 41(4), 726–743.
Munro, E., & Hubbard, A. (2011). A systems approach to evaluating organisational change in children’s social care. British Journal of Social Work, 41(4), 726–743.
Douglas, M. K., Rosenkoetter, M., Pacquiao, D. F., Callister, L. C., Hattar-Pollara, M., Lauderdale, J., . . . Purnell, L. (2014). Guidelines for implementing culturally competent nursing care. Journal of Transcultural Nursing, 25(2), 109–121.
Course Library Guide
A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BSN-FP4008 – Organizational and Systems Management for Quality Outcomes Library Guide to help direct your research.

Internet Resources
Access the following resources by clicking the links provided. Please note that URLs change frequently. Permissions for the following links have been either granted or deemed appropriate for educational use at the time of course publication.

American Association of Colleges of Nursing. (n.d.). Enhancing diversity in the workforce. Retrieved from
Pilips, J. M., & Malone, B. (2014). Increasing racial/ethnic diversity in nursing to reduce health disparities and achieve health equity. Nursing in 3D: Diversity, disparities, and social determinants, 129(Supplement 2), 45–50. Retrieved from
Agency for Healthcare Research and Quality. (n.d.). AHRQ. Retrieved from
Institute for Healthcare Improvement. (n.d.). Retrieved from
Robert Wood Johnson Foundation. (2011). Nurse leaders, IOM report call for push to increase diversity in nursing. Retrieved from
National Academy of Medicine. (n.d.). Retrieved from
National Association of Hispanic Nurses. (n.d.). Retrieved from
National Black Nurses Association. (n.d.). NBNA. Retrieved from
American Assembly for Men in Nursing (n.d.). AAMN. Retrieved from
Bookstore Resources
The resources listed below are relevant to the topics and assessments in this course and are not required. Unless noted otherwise, these materials are available for purchase from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP (FlexPath) course designation.

Huber, D. L. (2014). Leadership and nursing care management (5th ed.). Maryland Heights, MO: W. B. Saunders.
Chapter 5.
Chapter 12.
Chapter 27.
Chapter 28.
Chapter 33.
Chapter 37.
Chapter 38.
Assessment Instructions
To prepare for this assessment, use the Capella library and the Internet to study the impact of health system’s power structure on nursing, leadership, diversity related to empowerment in nursing and patient outcomes, and recruitment of a diverse workforce. You may also wish to look for examples of an executive summary on the Internet.

Identify a type of health care facility and examine the Web site and available public information to review the organization of the nursing department, nursing recruitment, and any information about the diversity of the system’s workforce and leadership.
You may use the health care setting in which you currently work or have worked in the past.
Describe the type of organization and region. Example: a major Midwestern teaching hospital or a rehabilitation hospital on the East Coast.
Do not report the name of the facility.
Deliverable: Executive Summary of Organizational Diversity
Read the following scenario:


The city in which you work has undergone a significant population shift within the last 10 years, due to increased employment, education opportunities, and an influx of immigrants and refugees. To put the population shift in perspective, the local school district enrollment report states that nearly 100 languages are spoken in the schools, up from 32 languages in the last census. Senior leadership has asked you to examine all types of multiculturalism and diversity within your health care organization.

To do this, you will need to use a systems perspective to examine the relationship between a diverse workforce and patient outcomes; identify gaps between best practices and the organization’s diversity policies, and make a recommendation for organizational change.

In the executive summary:

Analyze the impact of a diverse workforce on patient outcomes.
In what ways or situations might multiculturalism and diversity impact health care delivery or patient outcomes?
How is diversity defined in the organization?
Analyze how the health care system integrates diversity and multiculturalism into its practices.
Is the makeup of the organization’s leadership representative of the patient and employee populations? Is this important? What would you change?
Explain how multiculturalism and diversity can impact health care delivery or patient outcomes.
Analyze current recruitment and retention policies to identify gaps between best practices and current policies.
Assess the level of integration and importance of multiculturalism and diversity in a health care organization.
Are all types of diversity recognized and included?
Provide support for your position by including 2 or 3 examples of the integration of multiculturalism and diversity into the organization.
Recommend evidence-based changes to the organizational structure and systems leadership that empower a diverse workforce.
What changes would you champion as a health care leader to make the system more responsive to patients and the organization’s workforce?
Make your document easy to scan for readers by:

Using subheadings to organize content.
Using bullet points and phrases for main points, in addition to short, succinct paragraphs.
Including a visual, such as a graph, table, or chart.
Additional Requirements
Written communication: Written communication should be free of errors that distract from the overall message.
APA formatting: Resources and in-text citations should be formatted according to current APA style and formatting.
Font and font size: Times New Roman, 12 point, double-spaced.
Length: Summary report should be 3–5 pages.
Number of resources: Use a minimum of three peer-reviewed resources.

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