The tendency to perceive individuals differently based on their position or job is called the __________ effect.

Question 1

The tendency to perceive individuals differently based on their position or job is called the __________ effect.

Answer

similar-to-me

social status

salience

ombudsman

proactive

4 points  

Question 2

A manager prefers to work with subordinates who think like that manager under the belief that “Birds of a feather flock together.” This is an example of __________.

Answer

the social status effect

the salience effect

the similar-to-me effect

the glass ceiling

quid pro quo harassment

4 points  

Question 3

Which of the following is NOT mentioned in the textbook as a firm that adopts the proactive approach to social responsibility?

Answer

McDonald’s

Ben and Jerry’s

Target

Wal-Mart

Green Mountain Coffee

4 points  

Question 4

Title VII of the Civil Rights Act prohibits discrimination on the basis of all of the following EXCEPT:

Answer

sex.

religion.

gender.

national origin.

disability.

4 points  

Question 5

The __________ rule states that an ethical decision is one that produces the greatest good for the greatest number of people.

Answer

Justice

Moral Rights

Utilitarian

Practical

4 points  

Question 6

Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car. This is an example of __________.

Answer

bias

stereotyping

managing diversity

the ombudsman effect

quid pro quo

4 points  

Question 7

Under the __________ rule, an ethical decision is the one that best maintains people’s fundamental privileges.

Answer

Justice

Moral Rights

Utilitarian

Practical

4 points  

Question 8

Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the __________ approach.

Answer

accommodative

proactive

defensive

obstructionist

offensive

4 points  

Question 9

People or groups who supply a company with its productive resources are called __________.

Answer

suppliers

top management

shareholders

stockholders

stakeholders

4 points  

Question 10

A female subordinate is offended by posters in her supervisor’s office that she feels are degrading to women. This supervisor has exhibited __________.

Answer

the similar-to-me effect

the glass ceiling

the salience effect

quid pro quo sexual harassment

a hostile work environment

4 points  

Question 1

When selecting a business-level strategy plan the “Stuck in the Middle” approach:

Answer

is no longer preferred.

combines the two approaches of “low cost & differentiation.”

usually forces a choice between “low cost & differentiation.”

means a decision cannot be made until more information is obtained.

is biased toward prior information.

4 points  

Question 2

Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of:

Answer

forward vertical integration.

a global strategy.

a focused-differentiation strategy.

a multidomestic strategy.

backward vertical integration.

4 points  

Question 3

Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of __________.

Answer

risk

uncertainty

bounded rationality

incomplete information

satisficing

4 points  

Question 4

When an organization enters a new type of industry that is not similar in any way to the current businesses of the organization, this is known as a(n) ____________ strategy.

Answer

concentration on a single business

unrelated diversification

international expansion

related diversification

vertical integration

4 points  

Question 5

An organization creates a list of possible future forecasts of business situations and creates a plan to respond to each of these forecasts. This is known as __________ planning.

Answer

synergy

ad hoc

divisional-level

scenario

functional

4 points  

Question 6

After hearing one member describe a problem to be addressed, all members of a group first write down ideas and solutions. After this, everyone shares those suggestions without criticism. The group, one by one, clarifies, critiques, and discusses the alternatives. Finally, each member ranks all the alternatives, and the highest-ranking alternative is chosen. This process is called __________.

Answer

Delphi technique

dialectical inquiry

brainstorming

nominal group technique

programmed decision making

4 points  

Question 7

When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as __________.

Answer

certainty

risk

bounded rationality

uncertainty

dialectical inquiry

4 points  

Question 8

According to the administrative model of decision making, if managers cannot possibly specify all of the possible alternatives to a decision, this is the result of:

Answer

incomplete information.

bounded rationality.

an optimum decision.

brainstorming.

4 points  

Question 9

In the classical model of decision-making, the most appropriate decision given the likely future consequences to the organization is known as the ______________ decision.

Answer

intuitive

creative

heuristic

obvious

optimum

4 points  

Question 10

When an organization updates its five-year plan annually in order to take into account changing conditions within the organization and in the organization’s external environment, this is known as which type of plan?

Answer

Inflexible

Functional

Rolling

Scenario

SWOT

Question 1

In which type of organizational design are employees correctly referred to as “two-boss employees?”

Answer

Product structure

Matrix structure

Geographic structure

Functional structure

Divisional structure

4 points  

Question 2

In general, the more stable the organization’s environment, the __________ complex its strategy; the less skilled its workforce, the __________ likely that the organization will use a formal organizational structure.

Answer

more; more

more; less

less; more

less; less

4 points  

Question 3

__________ technologies are characterized by __________ task variety and __________ task analyzability.

Answer

Routine; low; high

Routine; high; low

Nonroutine; high; high

Nonroutine; low; low

4 points  

Question 4

Which is NOT an integrating mechanism that organizations can use to increase coordination?

Answer

Direct contact

Liaisons

Task forces

Ombudsmen

Cross-functional teams

4 points  

Question 5

A counselor who works with the families of teenagers who are drug-dependent has ________________ than a worker who washes the left side of automobiles as they come through a car wash service.

Answer

lower task significance

less autonomy

less skill variety

less task identity

higher task significance

4 points  

Question 6

In the TQM process, once a measure has been set for comparison, the next step is to:

Answer

begin production.

focus on the customer.

design a marketing strategy.

set a challenging quality goal and create incentives for reaching that goal.

4 points  

Question 7

In a ___________ layout, workstations are not organized in a fixed sequence, rather, each workstation is relatively self-contained and a product goes to whichever workstation is needed.

Answer

process

permanent-position

facilities

product

flexible manufacturing

4 points  

Question 8

One way organizations can keep their hierarchy flat is to:

Answer

decrease the span of control.

increase the number of levels of management.

decentralize authority.

enlarge jobs.

decrease autonomy.

4 points  

Question 9

The way in which machines, robots, and people are grouped together affects how ___________ they can be.

Answer

futuristic

productive

complex

high-tech

4 points  

Question 10

The number of new problems that a manager experiences in performing his or her job is known as:

Answer

task analyzability.

task variety.

continuous-process technology.

job design.

small-batch technology.

Question 1

A division manager is told to “maximize the sales of the division” and is then evaluated on the basis of the net sales generated by the division. This is an example of a(n) __________ budget approach.

Answer

profit

revenue

expense

cash flow

capital

4 points  

Question 2

An HR specialist gives a personality test to applicants for a factory-worker position. This is an example of _______________.

Answer

trait appraisal

ability testing

situational testing

interviewing

role-playing

4 points  

Question 3

The final step in the control process is to:

Answer

initiate corrective action.

measure actual performance.

establish the standards of performance.

compare actual performance to the standards.

4 points  

Question 4

A job applicant calls a professor who taught him in college and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of __________.

Answer

background-checking

recruiting

training

development

a request for a reference

4 points  

Question 5

At the __________ stage of the process of transforming raw materials into finished goods, managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

Answer

conversion; concurrent

input; feedback

output; feedforward

input; concurrent

output; concurrent

4 points  

Question 6

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in _______________.

Answer

development

external recruiting

walk-in recruiting

outsourcing

internal recruiting

4 points  

Question 7

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what types of skills and knowledge these managers need to develop. This process is known as __________.

Answer

job validation

RJP validation

recruitment

needs assessment

4 points  

Question 8

Recruiting outside of an organization to find workers who have not worked for the organization previously is known as __________.

Answer

internal recruiting

walk-in recruiting

external recruiting

selection

development

4 points  

Question 9

The component of an HRM system that focuses on helping managers to develop the skills and abilities that will enable them to perform their jobs successfully is ___________________.

Answer

training and development

recruitment

selection

performance appraisal

feedback

4 points  

Question 10

An organization sets up a management information system (MIS) that gives managers information about changes in the task environment that may impact the organization later on. This is an example of _____________ control.

Answer

feedforward

concurrent

feedback

bureaucratic

MBO

Question 1

The ability of a leader to get others to act in certain ways is known as that leader’s __________.

Answer

power

initiating structure

consideration

task-orientation

task structure

4 points  

Question 2

The power of a leader that comes from the respect and loyalty of subordinates is known as __________ power.

Answer

reward

legitimate

coercive

referent

position

4 points  

Question 3

Leadership that makes subordinates aware of their jobs’ importance to the organization is called __________.

Answer

consideration

empowerment

transformational

transactional

path-goal leadership

4 points  

Question 4

Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as __________ models.

Answer

trait

contingency

empowerment

path-goal

leadership substitute

4 points  

Question 5

Andrew Grove, CEO of Intel, holds a Ph.D. in chemical engineering and is very knowledgeable about the microprocessors that Intel produces. He advises an R&D scientist about a possible new product idea. Which type of power do we say Grove has?

Answer

Expert power

Empowerment power

Consideration power

Relationship-oriented power

4 points  

Question 6

A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers. This manager has engaged in which type of behavior?

Answer

Relationship-oriented

Consideration

Initiating structure

Empowerment

Referent power

4 points  

Question 7

People experiencing overpayment inequity are most likely to:

Answer

raise their perceptions of their own inputs.

ask for a raise.

work slower.

be absent more.

raise their perceptions of others’ outcomes.

4 points  

Question 8

According to a recent study, about what percentage of medium- or large-size organizations use profit-sharing plans with their employees?

Answer

3 percent

7 percent

10 percent

16 percent

25 percent

4 points  

Question 9

According to path-goal theory, when leading creative workers, a manager should be __________.

Answer

supportive and critical

supportive and uncritical

hands-off and critical

hands-off and uncritical

directive

4 points  

Question 10

A subordinate changes his behavior from a dysfunctional to a functional behavior, and his manager then removes an undesired outcome. This is known as __________.

Answer

positive reinforcement

extinction

negative reinforcement

inequity

instrumentality

Question 1

In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.

Answer

competition

integrative bargaining

distributive negotiation

flipping a coin

adversarial language

4 points  

Question 2

A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.

Answer

be empathetic

reduce information richness

create a rumor

use jargon

use information distortion

4 points  

Question 3

Linguistic style includes all of the following EXCEPT:

Answer

voice.

speed.

jokes.

eye contact.

use of pauses.

4 points  

Question 4

Which of the following is NOT a factor in deciding what communication medium a manager should use?

Answer

Information richness of a medium

The manager’s personality

Time needed for communication

Need for a paper trail

4 points  

Question 5

The paths along which information flows within the organization are called __________.

Answer

noise

communication networks

filtering paths

information richness

jargon

4 points  

Question 6

Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?

Answer

Informal teams

Ad hoc teams

Virtual teams

Task forces

Interest groups

4 points  

Question 7

Managers who ____________ are likely to see their ___________.

Answer

decrease uncertainty; power decrease

decrease uncertainty; power increase

increase uncertainty; power increase

decrease their power; uncertainty increase

increase their power; uncertainty increase.

4 points  

Question 8

An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:

Answer

pooled task interdependence.

a virtual team format.

synergy.

reciprocal task interdependence.

sequential task interdependence.

4 points  

Question 9

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.

Answer

an interest group role

synergy

a virtual team role

a role-making role

social loafing

4 points  

Question 10

Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.

Answer

informal groups

interest groups

virtual groups

sequential task interdependence groups

self-managed work teams

Question 1

In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.

Answer

competition

integrative bargaining

distributive negotiation

flipping a coin

adversarial language

4 points  

Question 2

A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.

Answer

be empathetic

reduce information richness

create a rumor

use jargon

use information distortion

4 points  

Question 3

Linguistic style includes all of the following EXCEPT:

Answer

voice.

speed.

jokes.

eye contact.

use of pauses.

4 points  

Question 4

Which of the following is NOT a factor in deciding what communication medium a manager should use?

Answer

Information richness of a medium

The manager’s personality

Time needed for communication

Need for a paper trail

4 points  

Question 5

The paths along which information flows within the organization are called __________.

Answer

noise

communication networks

filtering paths

information richness

jargon

4 points  

Question 6

Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?

Answer

Informal teams

Ad hoc teams

Virtual teams

Task forces

Interest groups

4 points  

Question 7

Managers who ____________ are likely to see their ___________.

Answer

decrease uncertainty; power decrease

decrease uncertainty; power increase

increase uncertainty; power increase

decrease their power; uncertainty increase

increase their power; uncertainty increase.

4 points  

Question 8

An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:

Answer

pooled task interdependence.

a virtual team format.

synergy.

reciprocal task interdependence.

sequential task interdependence.

4 points  

Question 9

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.

Answer

an interest group role

synergy

a virtual team role

a role-making role

social loafing

4 points  

Question 10

Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.

Answer

informal groups

interest groups

virtual groups

sequential task interdependence groups

self-managed work teams

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